Terms and Conditions

Role Type: Full-Time
Location: Remote with regional/national travel
At least one day per month in Lincoln

Reports to: CEO
Term: 1-year fixed-term with option to extend based on target performance
Salary: £28,500 base salary plus £6,000 target-based commission

Description and Purpose

Act Trust is a dynamic Lincoln-based charity founded by Alive Church with a mission to Empower
People to End Poverty. To fulfil our mission, we mobilise volunteers and run projects which are
constantly adapting and developing. These currently include:

Lincoln Foodbank: Providing emergency food for people in crisis
Restore Programme: Supporting people to overcome poverty causes through skills and
knowledge development (Life Skills, Money Management, Employability, Wellbeing and
International Welcome Cafe)
Night Light Cafes: Providing safe spaces every day of the week to support people’s mental
health
Community Grocery: Providing low-cost food shopping for membership, alongside support

We are a passionate and determined team who love to learn and serve together. And with 15 years
of experience working in the City, we are a bold, empowering and reputable force for good.

The Restore System is a software product designed by Acts Trust as a tool for organisations to use
to connect people to the right support. This includes an intelligent Needs Assessment and Support
Plan system, an online referral platform and a stock management system for charity furniture stores.
The purpose of the Founding Account Manager is to be the driving force behind the early growth of
the Restore System network, owning the entire customer journey from first contact to successful
onboarding and long-term retention. As an internal startup getting off the ground with a new customer
base, we need a hybrid operator who can identify and onboard new partners and ensure those early
adopters become successful users.

As our customer base grows, this role will naturally become too large for one person. We expect this
role to change over time, such as splitting into distinct sales and support disciplines. You will have the
unique opportunity to shape the future direction of the team and define which roles are required as we
grow our user base.

Role Overview

This is an internal startup role, building a new customer base of licensees for our Restore System
software. You will be able to lean on the experience of the existing Acts Team, who have used the
system for the past 10 years and have successfully piloted expanding the use of the system to other
organisation users. During Year 1, because we are starting fresh, we don’t need separate sales and
success teams just yet; we need one adaptable, target-driven professional who can manage a
smaller, growing portfolio end-to-end.
You will spend your time identifying target partners, pitching the Restore System, and signing
agreements. Once a partner signs on, you will be their dedicated Customer Success manager,
ensuring they are seamlessly onboarded, gathering their vital early feedback, and proving our value to
ensure retention. You will work side-by-side with the CEO and Operations Manager to refine our
messaging, build our foundational processes, and prove our business model.

Key Responsibilities

Start-up & Strategy
● Work closely with the CEO to develop, test, and refine our early go-to-market strategy.
● Build the foundations for both Sales and Customer Success (e.g., pitch decks, email
sequences, onboarding checklists, and feedback loops).
● Act as the voice of the market, feeding crucial early customer feedback directly back to the
business to shape product development.
● Contribute towards the development of the product and the shape of its future direction.
Sales & Partnerships
● Proactively identify, prospect, and engage with potential target partners.
● Lead pitches, product demonstrations, event exhibitions and negotiations to close new
partnerships/licensees and hit clearly defined targets.
● Navigate objections and creatively solve problems to secure our vital first cohort of partners.
Customer Success
● Take full ownership of the post-sale relationship, acting as the primary point of contact for all
onboarded partners.
● Design and deliver a frictionless onboarding experience that gets new users to “value” as
quickly as possible.
● Proactively monitor partner engagement, stepping in to train, troubleshoot, and support them
to ensure high retention and satisfaction.

Why This Role Matters

Without this role, our business does not grow. You are the bridge between the Restore System and
the market. By securing our first partners and proving that our product makes them successful, you
are validating our business model and laying the groundwork for the Acts Trust’s future scaling.

Why Join Us?

● Shape Your Own Path: The rare opportunity to build a department from scratch and then
choose your preferred career trajectory (Sales Lead or Success Lead) at the end of Year 1 if
successful with targets.
● Direct Impact: Your work directly impacts the future financial sustainability of Acts.
● Work closely with the CEO: Direct reporting to the CEO, giving you high-level visibility and
mentorship.
Flexibility & Autonomy: Remote-first working with the freedom to decide how you build your pipeline
and manage your partners.

About You (PERSON SPECIFICATION)

Essential Skills & Experience
● Startup Mindset: You are resilient, creative and comfortable with ambiguity. You are a
self-starter, able to fill a gap and build a process to fix it.
● Hybrid Operator: You have a unique blend of skills; you are confident in sales and
target-driven enough to secure new licensees, but empathetic and patient enough to train
users and build long-term relationships.
● Proven Track Record: Experience in a target-driven B2B sales, account management,
partnerships, or customer success role (preferably within a startup or tech environment).
● Exceptional Communicator: You are confident pitching to decision-makers, but equally
skilled at writing clear onboarding instructions or patiently listening to user feedback.
● Organised and Autonomous: You can manage your own time effectively, balancing the
urgent need to secure new license sales with the important need to support existing partners.
● Willingness to Travel: Happy with regional/national travel to exhibit the systems and build
relationships, with regular touchpoints in Lincoln.

Acts Trust actively seeks to recruit the right mix of talent, skills and potential, promoting equality for
all, and welcomes applications from a wide range of candidates. We select candidates for interview
when their skills, experience, and commitment to our values best match the needs of the role and the
organisation.

As we are a Christian Charity who primarily works through church partnerships, you will be happy to
support and uphold our Christian values and participate in occasional worship services, prayer
meetings and events.

Application Deadline: 8th April 2026 at 5pm

Email office@actstrust.org.uk to request an application pack

We have a number of volunteer opportunities across our teams. We’d love to invite you to get involved: